Refund and cancellation
Last updated: 20 August 2026. Applies to professional reporting engagements only.
Eligibility
Refunds apply to prepaid fees for Utilitybloompath engagements such as operations reporting cycles, facility assessments, contamination reviews, and stakeholder packs. Informational website content is free and not subject to refund.
Timeframe
Cancellation requests should be sent in writing to info@utilitybloompath.click at least five business days before a scheduled site visit or agreed draft deadline. Requests after work has started are assessed as partial refunds.
Full and partial refunds
If you cancel before kickoff and before any site visit or data intake begins, prepaid fees are refundable in full minus any non-recoverable booking costs disclosed in your estimate. After kickoff, we refund the unused portion after deducting time already spent on mapping, intake, drafting, or travel.
Non-refundable items
Completed report packs, delivered stakeholder packs, and finished assessment briefs are non-refundable. Deposits held against multi-cycle reporting may be non-refundable once the first cycle draft has been issued, as stated in your confirmation.
Process and timing
Email your request with the engagement name, invoice reference, and reason. We confirm receipt within two business days and aim to complete approved refunds within fourteen business days using the original payment method where possible.
Rescheduling and no-shows
Site visits may be rescheduled once without fee when notice is given at least three business days ahead. Same-day cancellations or no-shows may forfeit the visit portion of the fee. Draft deadlines shift by mutual written agreement when source data arrives late.
Work already started and materials
Time spent reconciling tickets, preparing charts, or travelling to your yard is charged against the engagement even if you later cancel. We do not purchase physical materials for clients as a standard practice; any agreed third-party costs are non-refundable once incurred.
Contact
Refund questions: info@utilitybloompath.click, +85225232393, Central Plaza, Wan Chai, Hong Kong.